About the company
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
About the role
In this role, you will be handling incoming calls and emails from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards. You will also be liaising with internal departments regarding post-payment queries and you are expected to proactively manage control and control work levels. You will be adhering to compliance and regulatory requirements while delivering high-level customer service experience to the clients.
For this role, you will need experience in a busy team in a client-facing function. You will come with a passion for excellence in customer service and customer management along with a proven track record for embedding this passion in team culture. You will have excellent communication and listening skills with the ability to network and build internal and external relationships at all levels. You will bring to the table effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint, and the internet.
How to apply
Click here to apply.